Outstanding Customer Satisfaction

• Guaranteed uptime
• Guaranteed response time
• Local spare parts inventory Including tubes and transducers
• Inner Vision remote service support
• DirectConnect to assigned engineers, Personal service, not just a number at a call centre
• Cross-trained engineers, Supporting several modalities at your site
• 99% of customers agree they would "recommend Toshiba Service to their colleagues"

In response to the statement "I would recommend Toshiba Service to my colleagues"
- 99% of customers "agreed "or "strongly agreed"
- 89% Net Promoter Score
- More than 700 individual surveys received following service work April 2010 - September 2010

Quality Service

• Manufacturer trained engineers
• Local and international training courses
• Customer satisfaction reviewed after every service visit.
• Guaranteed escalation to state, national and manufacturer support engineers
• Registered as meeting the requirements of AS/NZS ISO 9001:2000 Quality Management Systems
• Engineers licensed to meet local regulatory requirements including OH&S, electrical and radiation
• Engineer competency endorsed on each model

Cost Control & Flexible Service Options

• Seven service agreement types and 36 agreement options available 'off the shelf'
• Specific service agreements tailored to your needs
• Total cost of ownership control, Multi-year, Fixed CPI and Fixed Price Options
• Operating budget control, Overtime, after hours, consumables and upgrade options
• Cash flow efficiency, Invoicing annually, quarterly and monthly
• Frontline service options